Thank you for choosing Bliss Backdrops. We truly value your trust and always aim to provide high-quality products. Please read our No Return / Refund Policy carefully before placing an order.

🚫 No Returns or Refunds Without an Unboxing Video

To keep things fair and ensure quality checks, an unboxing video is mandatory if there is any issue with your order. The video must be:

• Recorded while opening the sealed package
  Clearly showing the product’s condition when received
  Taken in good lighting with no cuts or edits.
• Without a clear, continuous unboxing video, we will not be able to approve a return or refund under any circumstances.

📹 Received a Damaged or Wrong Product?

If your product arrives damaged, defective, or incorrect, please follow these steps:

• Record a clear unboxing video showing the problem
  Email us at 📧 Helloblissbackdrops@gmail.com,
  Share your order ID along with the unboxing video.
• Once our team reviews and confirms the issue, we will arrange a return, exchange, or refund as applicable.

💳 Refunds (If Approved)

If your return is approved after checking the unboxing video:

• The refund will be sent to your original payment method
  Refunds are usually processed within 10 business days
  Bank processing time may vary.

⚠️ Important Notes
Returns or refunds are not available for:

1. Products with no damage or defects.
2. Orders without an unboxing video.
3. Minor color differences due to screen or lighting.
4. Custom or personalised / Customized backdrops.